🔒 Privacy Policy – Restoretronics UK
Welcome to Restoretronics. We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our electronic repair services.
1. Who We Are
Restoretronics is a UK-based electronics repair service specializing in TV, Hi-Fi audio, DVD players, home cinema systems, and vintage AV equipment. Our website address is: https://restoretronics.co.uk.
2. What Personal Data We Collect
When you use our services or browse our website, we may collect the following types of personal data:
Name and Contact Information: Full name, phone number, email address, postal address
Device Details: Type of device, model, fault description
Payment Information: Limited details needed for invoicing (we do not store card info)
Technical Data: IP address, browser type, device type, operating system
Usage Data: Website interactions, referral source, pages visited, time spent on site
3. How We Collect Your Data
We collect data through the following methods:
Directly from you via contact forms, phone calls, or email
When you request a quote, submit a repair, or make a payment
Automatically through cookies and analytics tools (see Section 9)
4. Why We Collect Your Data
We use your personal information for the following purposes:
To respond to inquiries and provide repair quotes
To process and complete your repair orders
To send updates, invoices, and service confirmations
To improve our website and services based on user behavior
To comply with UK legal requirements and fraud prevention
5. Data Sharing and Disclosure
We do not sell, rent, or trade your personal information. We may share your data only with:
Trusted service providers (e.g. couriers, payment processors)
Legal authorities if required by law or to prevent fraud
IT support teams maintaining our secure website infrastructure
6. How We Store and Protect Your Data
All data is securely stored on encrypted servers within the UK or EU.
We implement strict security protocols to prevent unauthorized access.
Personal data is retained only as long as necessary for legal and service-related reasons.
7. Your Rights Under UK GDPR
As a UK resident, you have the following rights:
Right to Access – Request a copy of the data we hold about you
Right to Rectification – Request correction of incorrect or incomplete data
Right to Erasure – Request deletion of your data where applicable
Right to Restrict Processing – Object to or limit how your data is used
Right to Data Portability – Request data transfer to another provider
To exercise any of these rights, please contact us at 📧 [Insert email address].
8. Cookies and Tracking
We use cookies and third-party tools like Google Analytics to enhance your browsing experience. Cookies help us understand:
How users interact with our website
Which services are most in demand
Performance improvements for user experience
You can manage or disable cookies via your browser settings.
9. External Links
Our website may contain links to third-party websites. Please note we are not responsible for the privacy policies or practices of other websites.
10. Updates to This Policy
We reserve the right to update this Privacy Policy at any time. The updated version will be posted on this page with the revised date.
11. Contact Us
For questions about this Privacy Policy or your data, please email: admin@restoretronics.co.uk